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Salt Lake City Bookkeeping Blog

4 Proven Ways to Deal with Difficult Clients

Posted by Leanne Armstrong on Aug 28, 2019 9:00:00 AM

You know your business offers a quality service. You know you work hard to keep clients happy. But despite your best efforts, you’re bound to cross paths with the occasional customer who feels they’ve been wronged by your company. The best way to deal with difficult clients is to remain professional, take steps to defuse any conflict, and strive for a resolution that satisfies both you and your customer.

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Topics: Customer Success, Customer Relationship Management, Customer Experience, Effective Communication

Four Communication Secrets That Will Improve Your Business Relationships

Posted by Leanne Armstrong on Jul 17, 2019 9:00:00 AM

Improving your internal and external business relationships can give you a powerful edge. But that doesn’t mean you need a talent for sparkling conversation to get ahead. The truth is our collective brains are hardwired to promote successful interpersonal interactions. So, once you’ve learned a few basic communication secrets, you’ll be primed to make the most of all your business connections.

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Topics: Business Leadership, Business Management, Growth Coach, Effective Communication