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QuickBooks Tips Blog

How to Fix an Incorrect Payment in QuickBooks

Posted by Matt Roberge on Feb 22, 2012 8:39:00 AM

In QuickBooks when you incorrectly apply a customer payment to an invoice or to the wrong customer it needs to be fixed.  It seems like a simple fix but sometimes it can be tricky.  Here are a few scenarios you might find yourself in: 

Payment entered to wrong customer but deposit not made yet

  • in the customer center find the customer where payment was incorrectly applied
  • double click on the payment
  • on the 'Received From' drop down menu select the correct customer

Payment entered to wrong customer and deposit made

  • in the customer center find the customer where payment was incorrectly applied
  • right click on the incorrect payment and select 'View Transaction History'
  • find the date of the deposit
  • go to your bank register and find the deposit you are looking for
  • right click on the deposit and click 'Edit Deposit'
  • Verify the incorrect payment is part of this deposit
  • Select Edit/Delete Deposit (don't worry this only deletes the deposit from the bank register and kicks all of the deposit items back into the Record Deposits window)
  • in the customer center find the customer where payment was incorrectly applied
  • double click on the payment
  • on the 'Received From' drop down select the correct customer
  • back on the home screen click on the Record Deposits icon
  • select the items to be deposited to match bank activity

 Deposit was not grouped together correctly to match the bank statement

  • in the bank register find the deposits that were not grouped together but need to be in order to match the bank statement activity
  • right click on each deposit and select delete deposit (again don't worry this only deletes the deposit from the bank register and kicks all of the deposit items back into the Record Deposits window) 
  • on the home screen click on the Record Deposits icon and deposit the items correctly

If you make any of these common mistakes when handling customer payments or deposits make sure you know exactly how to solve your specific issue.  QuickBooks can be a little finicky when trying to solve these issues so knowing the correct procedures to follow is important.

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