What does it mean to have a “human” workplace? In the past, it wasn’t uncommon for employees to feel like just a cog in the wheel of the company.

They were just numbers, and their performance didn’t...

It seems to me that most small business owners number one priority and goal is growth. Everyone wants to grow their small business.

Did you know that almost every business follows a typical life cycle with regard to what it chooses to sell? The life cycles of products and services illustrate their growing or shrinking market...

I was recently approached by a business about setting up an automated bookkeeping system before they had even started the business.

A great company culture can resonate through many areas of the organization, creating a collaborative and supportive community that ultimately bolsters the bottom line. A great company culture is...

We have been in business for over 11 years now. Over that time period, we have made some great decisions that have led to successes and also some terrible decisions that have led to failures. 

How come business owners never talk about profitability?

I hope that as a small business owner you believe that the customer experience still matters, even though you are small. The customer experience matters even if you are a solo business owner. And you...

Are you afraid of the word no? Whether it is hearing or saying no, does that have a negative connotation for you?

Saying and accepting the word no in business isn't always bad. In fact, learning to...